Terms & Conditions
Effective Date: 10.01.2025
Last Updated: 04.08.2025
Welcome to Dimension System. These Terms and Conditions ("Terms") govern your use of our website located at [www.dimension-system.cz] (the "Website") and any related services provided by Dimension System ("Company", "we", "our", or "us"). By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our Website.
1. Use of the Website
1.1. You agree to use the Website only for lawful purposes and in accordance with these Terms.
1.2. You must be at least 18 years old to use this Website or engage in any business transaction with Dimension System.
1.3. We reserve the right to restrict or terminate your access to the Website at our sole discretion.
2. Business Transactions
2.1. All purchases, orders, or service requests made through our Website are considered offers by you to purchase goods and/or services subject to our acceptance.
2.2. Prices and product/service availability are subject to change without notice.
2.3. All transactions are subject to our internal approval process and may require verification of payment, credit status, or account standing.
3. Wholesale Agreements
3.1. Wholesale clients must be pre-approved by Dimension System and may be required to submit relevant business credentials.
3.2. Any volume discounts, payment terms, or special agreements will be governed by separate wholesale contracts or invoices.
3.3. Resale of products must comply with applicable laws and ethical standards.
4. Logistics and Fulfillment
4.1. Shipping timelines are estimates and not guarantees unless otherwise agreed in writing.
4.2. Risk of loss passes to the client upon delivery to the carrier.
4.3. We are not liable for any delays, losses, or damages caused by third-party logistics providers.
4.4. Clients are responsible for customs clearance, import taxes, and any regulatory compliance related to cross-border shipping.
5. Service Terms
5.1. We offer maintenance, installation, and technical support services as described on our Website or in individual service agreements.
5.2. Warranty and support conditions vary depending on the service or product and will be detailed in a separate service-level agreement (SLA) if applicable.
5.3. We reserve the right to refuse service if abuse, unsafe conditions, or misuse of our products or systems is identified.
6. Returns and Refunds
6.1. All return and refund policies will be governed by our Return Policy which is accessible on request.
6.2. Products returned without prior authorization may be rejected.
6.3. Refunds may take up to 30 days to process once approved.
7. Intellectual Property
7.1. All content on the Website including logos, text, graphics, software, and trademarks are owned or licensed by Dimension System and are protected by copyright and trademark laws.
7.2. You may not use, reproduce, modify, distribute, or display any content from the Website without our prior written consent.
8. Privacy and Data Protection
8.1. Our use of personal and business data is governed by our [Privacy Policy].
8.2. By using the Website, you consent to the collection and use of your information as outlined in the Privacy Policy.
9. Limitation of Liability
9.1. To the maximum extent permitted by law, Dimension System shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or our services/products.
9.2. In no event shall our liability exceed the amount paid by you for the specific product or service giving rise to the claim.
10. Third-Party Links and Tools
10.1. Our Website may contain links to third-party websites or tools not owned or controlled by Dimension System.
10.2. We do not endorse and are not responsible for the content or policies of third-party websites.
11. Changes to Terms
11.1. We reserve the right to modify or update these Terms at any time without prior notice.
11.2. Continued use of the Website after changes constitutes acceptance of the revised Terms.
12. Governing Law
12.1. These Terms are governed by and construed in accordance with the laws of Czech republic, without regard to its conflict of laws principles.
12.2. Any disputes arising out of or related to these Terms shall be resolved in the courts of Czech republic.
13. Contact Information
If you have any questions about these Terms, please contact us at:
Dimension System s.r.o.
Lisabonská 799/8, 190 00 Praha 9, Czech republic
Email: info@dimension-system.cz